CPR

Tech Life Support offers Complete Product Resolution (CPR) as our only offering tailored for businesses. It is designed to allow every customer the same level of support regardless of size. Tech Life Support believes that all businesses have the same Information Technology needs.

CPR is a comprehensive set of tools, procedures and best policy standards to achieve sustainable, optimized networks and computer systems. In other words, CPR keeps your systems up and running aligned with the needs of your specific business. Tech Life Support does not offer packages as we believe in customizing every solution to our customer’s needs.

Tech Life Support of Omaha brings the knowledge to get the job completed correctly, on time, and under budget. Give us a call and put your computer worries behind you. Let us focus on your computer system performance and you can have your full attention on your business.

Contact a Tech Life Support professional in Omaha today at (402) 718-9408 or info@tech-life-support.com.

  • CPR Outline
  • CPR Backup DataER
  • TLS Mail

CPR Definition

Complete Product Resolution (CPR) is Tech Life Support’s service tailored for businesses. CPR is a comprehensive set of tools, procedures and best policy standards to achieve sustainable, optimized networks and computer systems. In other words, CPR keeps your systems up and running aligned with the needs of your specific business. Tech Life Support does not offer packages as we believe in customizing every solution to our customer’s needs.

DataER – Data Emergency Recovery

Backing up data to a remote location means you are safe against threats which can affect your local machines and your local backups, like: fire, theft, natural disaster & electrical problems. DataER monitors your online backups and alerts you when attention is needed, saving you time and money and enhancing your productivity. DataER technicians provide expert configuration advice and specialize in backup: with our expertise you can handle any backup challenge, and backup any application.
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TLS Webmail client

now supports fully indexed searching, and comes with a new modern text editor (TinyMCE). The Webmail client has also become device-aware, allowing Apple users to configure the inbuilt device mail and collaboration client features with a link. When an iPhone user attempts to access TLS Mail Webmail, an icon is provided within the Webmail client to automatically configure the iPhone’s mail, calendar, tasks and contacts capabilities.

MAPI Connector for Microsoft Outlook

Users of Outlook will likely be familiar with the features for personal calendaring, contact management, and task tracking, and TLS Mail Webmail users will also be aware of these same features supported through the webmail client. Now with the MAPI connector, these two features are connected, bringing your server hosted calendar to your Outlook client on your desktop computer, along with your contact and task lists. Changes made in both Outlook and the webmail client are communicated in real-time, so you can always be sure you have the most up-to-date data at your fingertips. You can schedule an appointment using Outlook when you are at work, add a “To-do” item to your task list, and update the mobile phone number of a contact. Then when you are away from your desk, you can still get access to your information from the webmail client, with all the latest updates made at your work desk. And, of course, likewise in reverse – if you get a phone call while you are away from your office, and you need to reschedule that appointment, you can use webmail to make the change, and when you get back to your desk, it will be updated, and you won’t miss anything.

More Options

TLS Mail includes powerful anti-spam and security features to help keep your data secure and your inbox free from junk mail.

Bayesian Filtering

Bayesian filtering is a method of spam prevention. It operates by rating the probability of incoming mail being spam by looking at words or character strings contained in the email as well as the entire context of the email.

Reverse DNS Blacklisting

Reverse DNS Blacklisting validates those sending mail against a list of potential spammers.

Abuse Prevention

TLS Mail blocks IP addresses that is attempting to spoof user accounts and are blocked for 3 hours as a means of protecting password dictionary attacks.

Domain Keys (DKIM)

TLS Mail’s Domain Keys (DKIM) implementation provides inbound validation and outbound signing of messages.

URL Blacklist Content Filtering

The TLS Mail SMTP Connector scans the content of messages as they are received and can identify whether the contents of the messages contain offensive URLs by looking up their IP address against DNS blacklist providers.

Message Filtering

This is the process of scanning email’s for certain words, phrases or embedded links to mark as spam, deny or delete the message.

Sender Policy Framework (SPF)

Sender Policy Framework (SPF) prevents the ‘spoofing’ or forging of mail addresses and makes it easier to identify spam, worms and trojans.

Secure Data Transmission

TLS Mail services all support SSL to protect sensitive data as it is accessed, and the SMTP service provides outbound TLS/SSL support, allowing the secure encrypted transmission of messages to remote SMTP servers.

Anti-virus Scanning

TLS Mail performs real-time anti-virus scanning of emails by using 3rd party ant-virus software as well as clam-av.

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